We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).
We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.
We will not e-mail you in the future unless you have given us your consent. We will give you the chance to refuse any marketing email from us or from another trader in the future. 18. The type of information we will collect about you includes:
- your name · address · phone number · email address · credit/debit card details · We will never collect sensitive information about you without your explicit consent.
The information we hold will be accurate and up to date.
You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.
The personal information which we hold will be held securely in accordance with our internal security policy and the law.
If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.
We may use technology to track the patterns of behaviour of visitors to our site. This can include using a “cookie” which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.
If you have any questions/comments about privacy, you should contact us.
To place an order
Our website has been designed to make online ordering as simple as possible. Simply search using one of our search facilities and click ‘go’ – then simply tell us how many items you require, if you want any packaging options, what postage and checkout when you have finished shopping. Any queries, please call us if ordering during office hours.
Acknowledgement of order
We will acknowledge all orders by e-mail (please ensure that you put in exactly your correct e-mail address) or by telephone where an e-mail address is not available.
We accept credit card payments using a secure payment provider ELECTRO-VOUCHERS.EU which will appear on your billing statement, which means none of your card details are kept on our website or in our company. We accept Visa, Mastercard, Solo, Delta, Switch and American Express.
Credit Cards and Security
Buy–online-giftcards.com use 128 bit encryption technologies to ensure all of your card details are safe when you purchase on-line.
Fraud checks are also carried out on each order to guarantee that no-one apart from yourself is using your credit cards. We reserve the right to cancel any order should your order not look genuine.
Gift Cards cannot be refunded once purchased. If your gift card does not arrive in the normal post Buy–online-giftcards.com cannot refund or replace your card. If you have chosen Courier then your card can be replaced within ten working days. Gift cards cannot be exchanged once activated and purchased. Our gift cards are live, and once activated we have no way of refunding them.
Buy–online-giftcards.com uses reputable couriers to deliver your items if they are not being sent electronically. Delivery usually takes a maximum of three working days from date of order – if an item is out of stock we will let you know and give you the estimated delivery time, and will be able to substitute for you if you are unable to wait to another gift card, or cancel your order if required.
Lost cards in transit
The Buy–online-giftcards.com will only replace a gift card if you have used courier and there is a tracking record of it being lost. If the card has been used, then we cannot re-issue you with a new card. If the card has not been redeemed we may be able to assist with a replacement, but cannot guarantee of this success.
Exchange and Returns Policy
Buy–online-giftcards.com cannot be refunded once purchased. If your gift card does not arrive in the post, and you have chosen normal post – Buy–online-giftcards.com cannot refund or replace your card. If you have chosen courier then your card can be replaced within ten working days.
All images are for illustration purposes only and actual colours may vary from website images. This may be due to your monitor resolution, brightness or contrast. All images used on our website are used within trademark laws. You are not permitted to reproduce any of these images without prior permission from the owner of the image or from the gift card centre.
Resale of Gift Cards
Purchasing from Buy–online-giftcards.com does not entitle you to resell any of our gift cards. Should you want to resell any gift card purchased, please contact us. You may also need to get permission from the issuer or brand owner of these gift cards. You would be breaking trademark laws should you resell one of the gift cards from our website on any other website.
The Gift Card Centre occasionally run promotional codes with partners or via our mailings.
E Gift Vouchers
Purchasing e gift vouchers from Electro-vouchers.eu for purchase means that you are following a link to another companies website to purchase their gift vouchers from them. Buy–online-giftcards.com are not responsible for any purchase from one of these websites and your order will not show up on our website or in our accounts area.
Designs of Gift Cards
Occasionally, a gift card brand owner may change their design of gift card. Buy–online-giftcards.com are not responsible for this change, and will substitute for the new design. We may not have loaded the new design to our website before we substitute. We will not replace cards that are the wrong colour or pattern! these cards will still work with the brand of course.